1. Information We Collect

We collect information you provide directly and information collected automatically when you interact with our website and services.

• Personal information you provide: your name, email address, phone number, company, website, budget, timeline, and project details when you request a quote, contact us, book a call, or subscribe to our newsletter.
• Communication data: records of your correspondence with us, including emails and chat messages.
• AI interaction data: prompts, inputs, and outputs generated when you use AI features we build or demonstrate for you.
• Usage and device data: IP address, browser type, pages visited, referring URLs, and interaction data collected through cookies and similar technologies.

2. How We Use Your Information

• Respond to inquiries, prepare quotes and proposals, and deliver our services.
• Communicate with you about engagements, updates, and related offerings.
• Operate, maintain, and improve our website and services.
• Analyze usage and measure the effectiveness of our content.
• Detect, prevent, and address fraud, security, and technical issues.
• Comply with legal obligations.

3. Legal Basis for Processing

Under the CCPA/CPRA, we collect and use personal information for identified business and commercial purposes, including providing our services, maintaining quality and safety, and communicating with you. We will not use your personal information for materially different purposes without providing notice and, where required, obtaining consent.

4. Sale or Sharing of Personal Information

We do not sell or share your personal information for monetary or other valuable consideration, and we do not sell or share the personal information of minors under 16. We do not engage in cross-context behavioral advertising. You have the right to opt out of any future sale or sharing, which you can exercise by contacting us at any time.

5. Sensitive Personal Information

We do not knowingly collect sensitive personal information (such as Social Security numbers, precise geolocation, or financial account credentials) except to the limited extent necessary to provide services you request. If we receive such information inadvertently, we use it only for the limited purpose of providing or maintaining the service and delete it when no longer needed. You have the right to limit our use of sensitive personal information.

6. AI and Model Training

We do not use your confidential business data, prompts, or AI inputs to train shared, public, or third-party models without your written agreement. Your data is used to deliver and improve the services you engaged us to provide. Where third-party AI models are used, those providers may process inputs according to their own terms; we will disclose applicable terms in your engagement.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and analyze our website. You can control cookies through your browser settings; disabling them may affect site functionality. We do not use cookies to sell or share personal information or for cross-context behavioral advertising.

8. How We Share Information

We may share information with service providers and processors who perform services on our behalf (such as hosting, analytics, and email) under contractual obligations of confidentiality and security. We may also disclose information to comply with legal obligations, protect rights, or respond to lawful requests. We do not share personal information for cross-context behavioral advertising.

9. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described here, comply with legal obligations, resolve disputes, and enforce agreements. Lead and inquiry data is generally retained for up to 24 months unless a longer period is required by law or for legitimate business purposes.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls, and AI guardrails that refuse sensitive or unauthorized requests. No method of transmission or storage is completely secure, but we work to protect your information using industry-standard practices.

11. Your California Privacy Rights

If you are a California resident, you have the right to:

• Know what personal information we collect, the categories collected, and how it is used and shared.
• Access the specific pieces of personal information we hold about you.
• Delete your personal information, subject to certain exceptions.
• Correct inaccurate personal information.
• Opt out of the sale or sharing of your personal information.
• Limit our use and disclosure of sensitive personal information.
• Receive equal service and pricing, without discrimination, for exercising your rights.

To exercise these rights, submit a request to privacy@rapydlabs.com or through our contact page. We will verify your identity before processing requests and respond within the timeframes required by California law. Authorized agents may submit requests on your behalf with proof of authorization.

12. Children’s Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us and we will delete it.

13. Do Not Track Signals

California law requires us to disclose how we respond to web browser Do Not Track signals. We do not currently track your activity across third-party websites for targeted advertising.

14. International Users

If you access our services from outside the United States, your information may be transferred to and processed in the United States. By using our services, you consent to that transfer in accordance with this policy.

15. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the last-updated date. Material changes will be communicated through our website or directly when required.

16. Contact Us

For privacy questions or to submit a rights request, contact us at privacy@rapydlabs.com or through our contact page.